Terms of service

Last updated: September 21, 2026

By accessing or purchasing from the Hearlow store, you agree to these Terms of Service. Please read them carefully.

Use of Our Website

You may use our website for lawful purposes only. You must not use it in any way that is unlawful, harmful or that infringes the rights of others.

Products and Descriptions

We take care to describe our products accurately. If a product you receive is materially different from its description, please contact us at hello@hearlow.com.

Pricing and Payment

Prices are shown in the currency displayed at checkout. We reserve the right to correct pricing errors. Payment is required at the time of order. We use secure third-party payment processors and do not store your full card details.

Orders and Availability

Placing an order is an offer to purchase. We reserve the right to cancel or refuse any order — for example, if a product is unavailable or there is a pricing error. If we cancel your order, you will receive a full refund of any amount paid.

Fulfilment and Shipping

We work with third-party suppliers and fulfilment partners to deliver your orders. Delivery times are estimates and may vary. See our Shipping Policy for details.

Returns and Refunds

Please see our Returns & Refunds Policy for information about your rights if something goes wrong with your order.

Consumer Rights

Nothing in these Terms limits or excludes any rights you have under applicable consumer protection laws that cannot be excluded by agreement.

Intellectual Property

All content on this website — including text, images, logos and design — is owned by or licensed to Hearlow. You may not reproduce or use our content without prior written permission.

Limitation of Liability

To the extent permitted by applicable law, our liability for any claim arising from your use of our store or products is limited to the amount you paid for the relevant order. We are not liable for indirect, incidental or consequential losses. This does not affect any rights you have under applicable consumer law that cannot be limited.

Changes to These Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated date. Continued use of our store after changes are posted constitutes acceptance of the updated Terms.

Contact

We're here to help. If you have a question about your order or need assistance, contact us at hello@hearlow.com. We aim to respond within 1–2 business days.