Refund policy

Last updated: September 21, 2026

Our Approach

We want you to be happy with your Hearlow purchase. If something goes wrong, please reach out — we're here to help.

Change of Mind

We do not offer refunds or returns for change of mind, unless required by applicable law or otherwise stated for a specific product at the time of purchase.

Damaged, Defective or Incorrect Items

If your item arrives damaged, defective or is not what you ordered, please contact us at hello@hearlow.com as soon as possible with:

• Your order number
• A description of the issue
• Photos of the item and packaging where relevant

We will assess your request and work with you to find an appropriate resolution. The remedy available will depend on the nature of the issue and applicable law.

Your Consumer Rights

Nothing in this policy limits or excludes any rights you may have under applicable consumer protection laws. If you have a concern about your rights, you are welcome to contact us or seek independent advice.

Contact

We're here to help. If you have a question about your order or need assistance, contact us at hello@hearlow.com. We aim to respond within 1–2 business days.