Privacy policy

Last updated: August 23, 2026

Hearlow operates this online store to provide you with a curated shopping experience (the "Services"). This Privacy Policy explains what personal information we collect, how we use it, and your rights.

Information We Collect

  • Contact details — name, email, phone, billing and shipping address.
  • Payment information — transaction details processed securely by our payment provider. We do not store full card details.
  • Account information — username, password and preferences if you create an account.
  • Order information — items purchased, order history and related communications.
  • Device and usage data — IP address, browser type and pages visited, collected automatically via cookies and similar technologies.
  • Communications — messages you send us, including support enquiries.

How We Use Your Information

  • To process and fulfil your orders, including arranging shipping.
  • To communicate with you about your orders, account or enquiries.
  • To send marketing communications where you have opted in (you can opt out at any time).
  • To improve our store and customer experience.
  • To detect and prevent fraud.
  • To comply with applicable legal obligations.

Cookies

We use cookies and similar technologies to operate our store and understand how customers use it. You can manage cookie preferences through your browser settings.

How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers — including Shopify, payment processors, shipping carriers and fulfilment partners who process information on our behalf.
  • Marketing partners — where you have consented. We use Shopify to support personalised advertising with third-party services based on your online activity with different merchants and websites.
  • Legal and compliance — where required by law or to protect our rights.
  • Business transfers — in connection with a merger, acquisition or sale of assets.

Relationship with Shopify

Our store is hosted by Shopify, which collects and processes certain information about your use of the Services. Shopify may use data from your interactions with our store and other merchants to provide enhanced features. In these circumstances, Shopify is responsible for the processing of your personal information for those purposes. Learn more at the Shopify Consumer Privacy Policy or exercise your rights at the Shopify Privacy Portal.

Third-Party Links

Our store may link to third-party websites. We are not responsible for their privacy practices.

Children

Our Services are not directed at children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children.

Security and Retention

We take reasonable steps to protect your information. No method of transmission or storage is completely secure. We retain your information for as long as necessary to provide the Services and meet our legal obligations.

Your Rights

Depending on where you live, you may have rights to access, correct, delete or port your personal information, or to object to or restrict certain processing. Contact us at hello@hearlow.com to exercise your rights.

Changes to This Policy

We may update this policy from time to time. Changes will be posted on this page with an updated date.

Contact

Questions about this policy or your personal information? Email us at hello@hearlow.com. We aim to respond within 1–2 business days.