Shipping policy

Last updated: September 21, 2026

Order Processing

Orders are typically processed within 1–5 business days of being placed, depending on the product and supplier. You will receive a confirmation email once your order has shipped, along with any available tracking information.

Delivery Times

Delivery time varies by product and route. Where we have an estimate for a product, it is shown on the product page and in your cart. Estimates are not guarantees, and actual delivery can vary depending on your location, processing time and the carrier.

Shipping Destinations

We currently ship to Australia. Available shipping options and costs will be shown at checkout before you complete your order.

Delays

Occasionally, orders may be delayed due to factors outside our control, including carrier delays, customs processing or supplier issues. If your order is significantly delayed beyond the estimated timeframe, please get in touch and we will do our best to help.

Lost or Damaged Orders

If your order appears to be lost in transit or arrives damaged, contact us as soon as possible at hello@hearlow.com with your order number and photos of any damage where relevant. We will work with you to resolve the issue.

Contact

We're here to help. If you have a question about your order or need assistance, contact us at hello@hearlow.com. We aim to respond within 1–2 business days.